Questions:

We strive to answer your questions quickly and concisely. Of course not everything is on our website, if you are looking for something specific or something that is not on the website you can call/mail us. Email gives us the best chance to give you the most information,where applicable photos. You can always ask for more photos or information about a product.

Shipping: 

We make sure we package everything as good as possible, that no objects can be damaged during shipping.
We send worldwide! If you are ordering a large number of items, contact us and we may be able to offer you a better shipping rate. Most items will be shipped out same or next business day.

Delivery at a collection point:
You can choose to have your order delivered to a collection point of bpost or Mondial relay (some countries). We ship automatically to the nearest point, depending on your address. If you still want to choose a different pick-up point, you can do this via an email shortly after your order. As soon as your order has arrived at the chosen collection point, you will receive an email from Bpost or Mondial Relay. You have 14 days from this moment to pick up your order.

Refund policy:

If you want to return something, you can do this through these conditions:
- You have 30 days to return something, starting from the moment you received the product(s).
- If you want to return something, you do this within 30 days and you pay the shipping costs.
- The product(s) must be in the same condition as we sent them.
- When we receive these products we will refund the price .
- We do not refund the shipping costs.
 
Always do research before you purchase, if you want to send something back contact us.

In-store sales:

Our warehouse is located in Belgium (Antwerpen),If you want to visit us and view all the parts, you can make an appointment. Paul will help you with all his passion and will make every effort to satisfy you. Not everything is on our site, we advise you to come and take a look in our warehouse, you will be surprised by our assortment!
Address: Boswijk 30 2520 Ranst (Belgium)

Order fulfillment policy

-If an item is not in stock at the time you place your order, we will notify you as soon as possible. If this happens you will get your money back.

-Damaged Items in Transport: if there is any damage to your products upon delivery, please contact us.

-We are not responsible for any custom duty, import tax, other customs charges.

-Shipping without track and trace is at your own risk, we are not responsible if the package is lost.

lots of love the Velocycle team.